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SAP / Gabriel Harnier
Taking it to the next level.
SAP turned cost pressure into an opportunity to rethink how legal delivers value.
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"Let's be straight about it — it starts with pressure.” For Gabriel Harnier, Global General Counsel at SAP, cost pressure wasn’t just a challenge — it was a catalyst. With PERSUIT, SAP’s legal team built a more structured, disciplined, and technology-driven approach to outside counsel selection and management.
The SAP team is seeing results and getting smarter in how they engage their outside providers to drive better outcomes and elevate the strategic work of their in-house team. Harnier’s goal: a truly modern legal department empowered to be real partners to the business. “Use this cost pressure as an opportunity to bring your behavior, process, and approach to external service providers to a new level."
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“PERSUIT forced us to think end to end—which firm, fee arrangement, and process will deliver the best outcome.”
FAST ROI
3 year internal targets achieved in 9 months
VALUE CREATED
with improved cost avoidance per matter
BUSINESS IMPACT
driven by user adoption across the enterprise
The company hit its 3 year targets in only 9 months in total cost avoidance, user adoption, and average cost avoidance per matter.
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