Frequently asked questions

Technology

Is PERSUIT a cloud based solution?

Yes. This means that there is no requirement for any ‘on-premises’ implementation.

Client and Firm users log into the PERSUIT platform through their email and a private password.

Is any kind of integration or configuration necessary before clients or firms start using PERSUIT?

No. Client and Firm users can start using PERSUIT immediately once they have logged in.

Through the ‘Settings’ feature, clients can (if they wish) set up their panel lawyers and work category taxonomy. This helps with data capture and reporting. PERSUIT can also assist with panel and work category set-up if required.

Where does PERSUIT sit in relation to e-billing platforms?

Whilst e-billing platforms focus on capturing and processing legal invoices and savings around that process (e.g. matching invoice narratives against billing guidelines), PERSUIT focuses on the up-front scoping and competitive pricing at the point of buying, where significantly greater savings can be achieved (20%+).

Can PERSUIT integrate with our e-billing/matter management platform?

Yes. This allows, for example, for ‘final spend’ data on matters to be captured and assessed against agreed price, and fed into future buying decisions.

Is the platform mobile optimized?

Yes.

Success and getting started

How easy is it to get started with PERSUIT?

Super easy. All you need to do is provide us with the names and email addresses of your users, and we will provide each with their private log-in details.

We typically kick off with a webinar during which we demonstrate to clients and firms ‘how to’ features of the platform, following which they’re up and running!

Can PERSUIT be used beyond outside counsel spend?

Yes. We have ensured that the design of the PERSUIT platform is such that it is tailored sufficiently to deal with the nuances of external legal spend, but is flexible enough that it can be used for other professional services both within and outside the legal arena. This is one way that the in-house team can spread it’s success with PERSUIT to other parts of the organization.

Data

Who owns my data on PERSUIT?

You own all the data which you place onto the PERSUIT platform. PERSUIT has the right to use data aggregated on the platform but only in a way that it cannot be attributed to you.

How secure is my data on PERSUIT?

We have developed a Security Pack which explains our system architecture and security features, which typically answers all your security related questions.  We can provide that Security Pack on request.

Law firm experience

Are RFPs directed to law firms or to individuals within law firms?

RFPs are received by the individual lawyers invited to the RFP.  Those lawyers can share the RFP with anyone within their law firm to allow for collaboration in responding to an RFP.

How are law firms notified that they have been invited to respond to an RFP?

Each external lawyer invited to an RFP is notified by email, which includes a link allowing that lawyer to log into the PERSUIT platform.

Can the law firms see which other law firms have been invited to an RFP?

No.  However, if clients enable the ’Reverse Auction’, then the law firms will be able to see, on an anonymized basis, the prices submitted by the competing law firms for that RFP, and where their firm ‘ranks’ on pricing against their (anonymous) competitor firms.

Can law firms revise their prices on PERSUIT?

Yes. The platform allows law firms to revise prices, which is particularly powerful when the ‘Reverse Auction’ feature is enabled. Price revisions are seen ‘real time’ by clients.

How have law firms reacted so far?
  • No law firm has (yet) said ‘we’re not participating’
  • Initial (pre-use) reaction – is PERSUIT a race to the bottom?

Post Use reaction – easy, simple and saves time (and overheads) in responding to RFPs (no need for ‘glossies’)

Learn more about how we can help